Category: News

News

12/23 Update

We’re still making good progress towards sharing a resolution for current 2nd gen board owners. This week the engineering and ops teams have been hard at work finalizing a manufacturing line optimization plan as we prepare to resume production.  We’ll publish a detailed schedule once all responsible teams have signed off.  Look for an update […]

News

12/16 Update

Testing and qualification on our boards and improved battery packs is wrapping up. Everything is going well so far. If this continues, we hope to share a shipping schedule with you by Friday, December 30. We are finalizing the plan to resolve the battery pack issue for customers who have already received their boards, but in […]

News

Timeline Update

As part of our investigation into the short-circuit of the battery electronics, we have reported the issue to the Consumer Product Safety Commission. We are working with the Commission toward a final resolution, and taking every possible step to cooperate with the Commission so we can get your board to you as quickly as possible. […]

News

Quick Update

As we reported previously, we identified quality control issues in our manufacturing process that allowed water to enter two customer battery packs and cause a short-circuit in the electronics. Our engineering and manufacturing teams have done a full audit and update of our processes to eliminate these issues in the future. We’re currently re-qualifying our […]

News

Battery Investigation Update

Several weeks ago, we received reports from two customers in New York that their battery packs produced smoke while installed on their 2nd generation Dual+ boards. Neither customer reported any fire or flame, injury, or property damage in either incident. We recovered both boards in person within 24 hours of each incident and began our […]

News

Battery Update

Working through the weekend and the past week, our engineering team has made incredible progress on our battery investigation. We know everyone is excited for the all-clear to ride and an updated shipping schedule, and we understand how frustrated our community is in the meantime. We are taking more time to conduct further analysis and […]