Over the past month, the entire Boosted team has been focused on scaling production and shipping boards. We’ve loved seeing photos and videos of new owners unboxing and riding their boards. Please keep it up, as customer updates fuel us to work harder. Now, a quick update on where we currently stand in the process.
North American Customers Who Paid in Full
As of today, we have contacted all North American Dual+ and Dual customers who had paid in full for a 2nd generation board. Thank you for sticking with us over the past few months. We really appreciate your vote of confidence and can’t wait to hear what you think about the 2nd gen board.
We’ve also hit another milestone. This week we will email the first group of North American reservation holders! Once you receive your order confirmation email, you have two weeks to confirm your payment details and shipping address. As a reminder, we ship boards in the order in which we receive final payment. We promise the wait is almost over – just in time for the spring riding season.
International Reservation Holders
We’re still on track to begin shipping to Germany, France, and the UK in May. We still hope to bring on more countries throughout the summer, but do not have an update to share just yet.
Product and rider safety is paramount to us. To all of the 2nd gen board owners who have recycled their batteries, thank you. To those owners who haven’t completed the process, we highly encourage you to do so now. We’ve cleared out the backlog, so once you recycle your battery and submit the Battery Replacement Form, we’ll send you a replacement pack almost immediately.
Once again, a big thanks to our community. We’re excited to get everyone riding again. Please don’t hesitate to reach out with any questions or comments. We’re eager to get your feedback and hear your stories.
-The Boosted Team